FAQ's

DELIVERY

Free Shipping for all orders!

ESTIMATED DELIVERY TIME

Melbourne - Approximately 1-3 business days
Sydney, Adelaide - Approximately 2-5 business days
Brisbane, Perth, Hobart, Darwin - Approximately 3-7 business days

Please allow up to 10 business days for rural deliveries.

Unfortunately, we do not deliver to PO BOX addresses or parcel lockers at this point in time.


We do. We now offer delivery to New Zealand at a flat rate of $50 AUD.

You can check the status of your order by calling 03 9350 1622 and providing your tracking number. The tracking number is located on the shipping confirmation email sent to you. Also, you can track your order on the Australia post website https://auspost.com.au/parcels-mail/track.html#/track


RETURNS

Yes, we have a 30 day Love It or Return It Guarantee. In the unlikely event that you don’t love your product or simply change your mind, we will happily provide a full refund. Return freight will be at the buyer’s expense. Please see our full returns policy here.

If goods are lost or damaged in transit, please Contact us within 7 working days of placing your order so we can investigate.

In this instance please Contact us with your order number and the name/product code of the item you were supposed to receive.

PAYMENT

We accept the following methods of payment PAYPAL, VISA, MASTERCARD, AMEX AND AFTERPAY

PRODUCT INFORMATION

The standard mattress height is 55cm. This is measured from the top of the mattress down to the floor. All Bianca bedspreads are made to fit this standard mattress height.

Unfortunately, Bianca does not make custom size bedspreads. We only make standard size bedspreads to fit Australian mattresses with a height of 55cm.

Our fitted style bedspreads that have a “split corner” are best suited to a four-poster bed frame or foot end.

No, all Bianca bedspreads and coverlets that have standard pillow shams available will come included with the bedspread/coverlet.

Yes, Bianca sells a large range of Super King Size quilt cover sets, coverlet sets, sheet sets, quilts, mattress toppers, mattress protectors and blankets.